Maintenance & Repair – AMC, On-Site Service, Spare Parts
Chronovex Industries provides Annual Maintenance Contracts (AMC), preventive maintenance visits and on-demand repair for all Chronovex-manufactured air curtains, PVC strip curtains, insect killers, hand dryers, sensor faucets and HVLS fans across India. Service teams operate from Noida factory (Sector-6 manufacturing unit) with Islampur (West Bengal) registered office with city partners in Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Pune, Ahmedabad, Kolkata, Surat, Jaipur, Lucknow and Indore. Pan-India coverage. Ek call par sab kuch.
AMC Plans We Offer
| Plan | Scope | Best Suited For |
|---|---|---|
| Comprehensive AMC | Labour + spares + visits + emergency response (24–48 hours) | Hospitals, cold storage, pharma, 24x7 retail |
| Non-Comprehensive AMC | Labour + scheduled visits; spares billed separately at MRP-15% | Hotels, offices, supermarkets, banks |
| Preventive-Only AMC | 2 × scheduled visits per year, no spares included | Light-use installations, seasonal sites |
| Pay-Per-Visit | No annual contract; ad-hoc booking | One-time repair, out-of-warranty units |
What Each Scheduled Visit Covers
- Motor & bearing health check (vibration, temperature, current draw)
- Blower blade balance, dust accumulation cleaning
- Electrical safety: MCB trip test, earthing continuity, terminal-block tightness
- Door-switch / sensor / IR / PIR functionality test (model dependent)
- Air velocity reading (m/s) at door height for air curtains
- UV-tube / glue-pad / catcher refill for insect-killer units
- Strip alignment + clip / track verification for PVC strip curtains
- Solenoid valve flush + flow-rate calibration for sensor faucets
- Service report with photos issued via email within 24 hours of visit
Response Time SLA
| Location Tier | Phone Response | On-Site Response (Comprehensive AMC) |
|---|---|---|
| Delhi NCR (Tier-0) | Within 2 hours | Same day / next day |
| Tier-1 metros | Within 4 hours | 24–48 hours |
| Tier-2 cities | Within 6 hours | 48–72 hours |
| Tier-3 / remote | Same business day | 72–96 hours |
Genuine Spare Parts
All replacement parts are Chronovex original — motors, blower wheels, capacitors, UV ballasts, glue pads, PVC strips, sensor heads, solenoid coils, ECM controllers, remote controls. Spares dispatched from Noida within 24 hours of order confirmation; same-day local dispatch in Delhi NCR. Browse Spare Parts & Accessories for self-service ordering.
Common Issues We Repair
Air curtain low airflow or noise, motor not starting, capacitor failure, door-switch malfunction, insect killer UV tube replacement, glue pad refill, PVC strip damage or yellowing, sensor faucet not detecting hand, solenoid valve sticking, hand dryer heater coil burnout, HVLS fan controller fault. Most repairs completed in a single visit when AMC is active.
How to Raise a Service Request
- Email customercare@chronovex.in with model, serial, site address and fault description.
- Call +91 99977-78202 for emergency / SLA-tracked support.
- WhatsApp / call +91 99977 78202 for spare-parts orders.
- For AMC quotation, share number of units, models, install year and site addresses; we respond same business day.
Why On-Site Service Beats Generic Repair
Chronovex products are designed and manufactured at the Sector-6 Noida unit; service technicians are trained directly on production-line specifications. Generic AC repair vendors often substitute non-original motors or capacitors, voiding warranty and reducing service life. Chronovex-authorised technicians use OEM parts, log every visit against your unit serial, and your service history follows the equipment — not the vendor.
