The Cancellation and Refund Policy of Chronovex Industries: Your Right, Our Duty!
At Chronovex Industries Private Limited, your trust is our greatest asset. We want your journey with us to be smooth, satisfying, and secure. That’s why we’ve crafted this Cancellation and Refund Policy — clear, straightforward, and honest. Sometimes, things may not unfold exactly as planned. That’s when this doctrine steps in to support you.
Cancelling Your Order: The Essence of Timing
Act Fast, Stay Stress-Free
If you wish to cancel an order, inform us as soon as possible — ideally right after placing the order. The quicker you reach out, the more likely we can halt processing in time.
The Point of No Return
Once your order enters the processing stage (inventory check, packaging, shipment prep), it becomes challenging to cancel — resources are already committed.
When It's Shipped, It’s Shipped
If the order is marked as “Shipped” and is en route, cancellation is generally no longer possible due to logistical complexities.
Bottom Line: Don’t delay — inform us without hesitation if you need to cancel.
Perishable Items: The Laws of Nature, Our Vigilance on Quality
Cancellation? Often Not Feasible
These items are often sourced/prepared immediately after you place the order. Canceling later could mean direct loss to our vendors.
Received a Low-Quality Item? We're On It
If you believe the product didn’t meet quality standards (e.g., wilted flowers, spoiled food), contact us within 2 days of receiving it — with clear photos as evidence.
Our Assessment Protocol
We’ll evaluate your claim. If the product indeed failed to meet quality expectations, we’ll arrange a refund or replacement, depending on the case.
Note: Taste preferences or subjective opinions (like “I didn’t enjoy it”) do not qualify unless there’s a quality issue.
Received Damaged or Defective Goods? We Shall Rectify
Inspect Immediately
Upon delivery, check both the packaging and the contents. If something’s off, let us know within 2 calendar days.
Be Detailed
Share your order number, description of the issue, and photo/video proof to speed up our review.
Vendor Verification
Sometimes we may need to coordinate with our vendor to verify the defect. We appreciate your patience during this stage.
Resolution Time
Once confirmed, we’ll offer a replacement (if available), a repair, or a refund, based on the situation.
Remember: Speak up quickly — don’t wait!
When Expectations and Reality Diverge: Addressing Discrepancies
Reach Out Quickly
Inform us within 2 calendar days of delivery.
Help Us Help You
Share clear descriptions and photos showing what’s different.
We’ll Investigate Fairly
If we find the product is misrepresented, we’ll offer a fair solution — be it a return/refund or other compensation.
Our Goal: To ensure what you see is what you get — and what you get is what you love.
Products Under Warranty: Directing You to the Experts
Some items come with a manufacturer’s warranty. In such cases:
- Any defects or functional issues within the warranty period should be addressed directly with the manufacturer.
- We’ll help by providing contact information or guiding you through the process.
Note: While we help facilitate purchases, after-sales warranty services are typically handled by the manufacturer.
The Journey of Your Refund: Understanding the Timeline
Once your refund is approved, it goes through three stages:
- Internal Processing: We initiate your refund from our end.
- Payment Gateway: It’s processed through our payment partners.
- Bank Clearance: Finally, your bank credits it to your account.
Expected Duration
This process may take 16 to 30 business days, depending on the involved parties.
Stay Informed
We’ll keep you updated. If you don’t see the refund in time, contact our Customer Service — we’ll follow up promptly.
Our Pledge to You
This policy is a testament to our values: transparency, responsibility, and care. We understand that trust is earned — and we intend to keep earning it.
If you have any questions or concerns, please don’t hesitate to contact our Customer Service Team.
We’re here. We’re listening. And we’re ready to help.
Chronovex Industries Pvt. Ltd.
