At Chronovex Industries Private Limited, your trust is our greatest asset. We want your journey with us to be smooth, satisfying, and secure. That’s why we’ve crafted this Cancellation and Refund Policy — clear, straightforward, and honest. Sometimes, things may not unfold exactly as planned. That’s when this doctrine steps in to support you.
If you wish to cancel an order, inform us as soon as possible — ideally right after placing the order. The quicker you reach out, the more likely we can halt processing in time.
Once your order enters the processing stage (inventory check, packaging, shipment prep), it becomes challenging to cancel — resources are already committed.
If the order is marked as “Shipped” and is en route, cancellation is generally no longer possible due to logistical complexities.
Bottom Line: Don’t delay — inform us without hesitation if you need to cancel.
These items are often sourced/prepared immediately after you place the order. Canceling later could mean direct loss to our vendors.
If you believe the product didn’t meet quality standards (e.g., wilted flowers, spoiled food), contact us within 2 days of receiving it — with clear photos as evidence.
We’ll evaluate your claim. If the product indeed failed to meet quality expectations, we’ll arrange a refund or replacement, depending on the case.
Note: Taste preferences or subjective opinions (like “I didn’t enjoy it”) do not qualify unless there’s a quality issue.
Upon delivery, check both the packaging and the contents. If something’s off, let us know within 2 calendar days.
Share your order number, description of the issue, and photo/video proof to speed up our review.
Sometimes we may need to coordinate with our vendor to verify the defect. We appreciate your patience during this stage.
Once confirmed, we’ll offer a replacement (if available), a repair, or a refund, based on the situation.
Remember: Speak up quickly — don’t wait!
Inform us within 2 calendar days of delivery.
Share clear descriptions and photos showing what’s different.
If we find the product is misrepresented, we’ll offer a fair solution — be it a return/refund or other compensation.
Our Goal: To ensure what you see is what you get — and what you get is what you love.
Some items come with a manufacturer’s warranty. In such cases:
Note: While we help facilitate purchases, after-sales warranty services are typically handled by the manufacturer.
This process may take 16 to 30 business days, depending on the involved parties.
We’ll keep you updated. If you don’t see the refund in time, contact our Customer Service — we’ll follow up promptly.
This policy is a testament to our values: transparency, responsibility, and care. We understand that trust is earned — and we intend to keep earning it.
If you have any questions or concerns, please don’t hesitate to contact our Customer Service Team.
We’re here. We’re listening. And we’re ready to help.
Chronovex Industries Pvt. Ltd.
